Customer Service
Tom Drake

10 Customer Service Rules for Bartenders

There’s nothing worse than getting terrible customer service. You probably know what I’m talking about. I mean, everyone’s been on the wrong side of bad service… Maybe it was when you tried to cancel your phone contract and you were

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Tom Drake

What Bartenders Should Know About Beer

I know what you’re thinking “I’m a bartender, why do I have to learn about beer?? Wah, wah, wah… Cocktails are way more interesting!” And sure, I get it. Depending on who you are, cocktails can be a lot more

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bartending trial shift
Tom Drake

How to Smash Your Bartending Trial Shift

I remember my first successful bartending trial shift like it was yesterday. It was at a quiet golf club bar/restaurant in the suburbs of Melbourne, Australia. The kind of venue you would expect to see your grandparents frequenting for a

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